The ÖSD (Österreichisches Sprachdiplom) provides a wide range of internationally recognized exams that are accepted worldwide by embassies, universities, employers, professional bodies and governments. The exams are based on the guidelines of the Common European Framework of Reference for Languages (CEFR). The ÖSD is a full member of ALTE (Association of Language Testers in Europe).
Candidates must meet the age requirements specified for the level of the exam they wish to take. The minimum age to take the ÖSD Zertifikat A1 (ZA1) is 14 years old.
Candidates must register for the exam three (3) weeks in advance. Registration deadlines should be observed.
A fee is required to take the exam, which may vary depending on the level of the exam. Payments can be made to the ÖSD examination account at any CABS Bank nationwide.
Candidates must present a valid form of identification (e.g., passport or national ID) on the day of the exam to confirm their identity. If candidates do not have the required identification, they will not be permitted to take the exam.
The ÖSD exams generally consist of four parts: Listening, Reading, Writing, and Speaking. It’s important for candidates to familiarize themselves with the specific format of the exam they are taking (A1, A2, B1, B2, C1).
Candidates are expected to adhere to the rules of conduct during the examination. Any form of cheating or misconduct may lead to disqualification.
Candidates will be notified about examination results via phone or email. Candidates will need to collect the results in person.
If a candidate does not pass the exam, they have the option to retake it; however, this retake will require another payment of the exam fee.
Candidates with disabilities or special needs should inform the examination center in advance to make appropriate arrangements.
Cancellation and Refund Statement:
Cancellations must be made at least one week prior to the exam date. Refunds will be processed after four weeks, and please note that bank charges apply.
Banks payments (receipts) remain valid indefinitely until the candidate seats for or cancels the exam. Receipts do not expire.
There are refunds for overpayments. Bank charges apply.
Online booking takes 1 to 2 days to approve. Candidates will receive confirmation emails.
Candidates must enter clear, correct and valid email address, personal information and contact details.
Students must notify the Exam Centre at least seven (7) days in advance if they wish to cancel or reschedule their exam.
Notifications received less than seven days before the exam date may not be accepted unless supported by valid proof (see Exceptions below).
Refunds are available only for cancellations made at least seven (7) days before the scheduled exam date.
Refunds are processed within four (4) weeks of approval.
An administration fee of 250 Kwacha per exam may be deducted.
Refund requests submitted within seven days of the exam are not eligible, unless valid emergency proof is provided.
Students may reschedule free of charge if the request is made seven (7) days before the exam date.
Requests submitted within seven days must include valid documentation (e.g., medical certificate, proof of bereavement).
Without valid supporting proof, rescheduling may not be approved.
Students who fail to attend their scheduled exam without valid proof of a qualifying reason will be required to pay the full exam fee again to rebook.
Exceptions may be granted for circumstances beyond the student’s control, including:
Medical emergencies (must include medical documentation)
Death or serious illness of an immediate family member (with proof)
Other exceptional cases at the Exam Centre’s discretion
All exceptions require official supporting documentation.
Students may communicate cancellations, rescheduling requests, or exception requests via:
Phone call
Text message (SMS or WhatsApp)
All communication must be sent to the Exam Centre’s official contact details.
By registering for an exam, students confirm that they have read, understood, and agreed to the terms outlined in this Cancellation, Refund & Rescheduling Policy.
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Call: +260 976 767 397
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Website: www.ddslusaka.com
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